Shipping policy
Endo Supply US ships motorcycle parts and accessories across the United States. This policy explains where your order comes from, how long it takes, what shipping costs, and how tracking works.
Where your order ships from
Endo Supply US is a New Zealand registered business. We do not operate a warehouse. The parts we list are stocked and shipped by third-party suppliers located in the United States, and your order is sent to you directly from one of those suppliers.
This means your order ships domestically within the United States and does not cross an international border on its way to you.
Where we ship to
We ship to addresses within the United States, including all 50 states. We do not currently ship outside the USA. New Zealand riders can shop with us at endosupply.co.nz.
Order processing
Orders are processed Monday to Friday, excluding public holidays. Your order is dispatched by the supplier holding that part within 1 to 3 business days of you placing it. Orders placed on a weekend or public holiday are processed the next business day.
Delivery time
Orders typically arrive within 3 to 8 business days of being placed. That total includes the 1 to 3 business day dispatch window above — it is not added on top of it. Remote and rural addresses may take a little longer.
Delivery timeframes are estimates, not guarantees. Your order is prepared by the supplier holding that part and delivered by a carrier, so the exact timing is not something we control.
Shipping cost
We offer free standard tracked shipping on every order, with no minimum spend, anywhere in the United States.
Carriers
Orders are shipped using national carriers such as USPS, UPS and FedEx. The carrier used depends on the supplier, the destination, and the size of the shipment.
Tracking your order
Orders ship tracked. You will receive tracking details by email once your order has been dispatched. Tracking can take 24 to 48 hours to show its first scan while the parcel enters the carrier network, so give it a day before worrying if it looks quiet. If your order contains several items they may be dispatched separately by different suppliers and arrive on different days, at no extra cost to you. If you have not received tracking, or your parcel seems delayed, email info@endosupplyus.com with your order number and we will look into it for you.
Taxes and duties
All prices are shown in US dollars and include any applicable tax. The price you see is the price you pay — nothing is added at checkout, and there are no import duties or customs charges.
Delays
While we aim to meet all estimated delivery timeframes, delays can occur due to carrier disruption, supplier processing times, peak periods, weather events or public holidays. We will keep you informed if anything affects your order.
Damaged or missing parcels
If your order arrives damaged, or has not arrived within 8 business days of you placing it, please contact us within 30 days of delivery (or of the expected delivery date) so we can resolve it. Your rights under applicable United States consumer protection laws apply to every order. For full details on returns and refunds, see our Refund Policy.
Contact us
If you have any questions about this policy, please get in touch:
Endo Supply US
Orry Campbell Coburn (sole trader), trading as Endo Supply US
NZBN: 9429053778222
Email: info@endosupplyus.com
Phone: +64 27 596 5051
Registered office: 8a Main Road, Governors Bay, Christchurch 8971, New Zealand
We are available Monday to Friday, 9:00am to 5:00pm Eastern Time (ET). Email is the best way to reach us, and we answer most emails within 1 business day.
Last updated: 30 July 2026