Tracking information

At Endo Supply, every order ships with full tracking so you always know where your parts are.

Tracking numbers

A tracking number is assigned to your order at the time of dispatch. You'll receive a dispatch-confirmation email containing your tracking number and a direct link to monitor your shipment.

When will I receive my tracking number?

Tracking details are emailed once your order has been dispatched by the supplier holding that part. If you haven't received tracking details after 3 business days, please contact us.

How to track your order

Use the tracking number in your dispatch email to check your shipment status on the carrier's website. A tracking link is included in the email for convenience.

Our carriers

Orders ship via national carriers such as USPS, UPS and FedEx. The carrier used depends on the supplier, your delivery address and parcel size.

Estimated delivery timeframes

Orders typically arrive within 3 to 8 business days of being placed. Timeframes are estimates and vary by location and carrier. Timeframes may vary depending on your location and the carrier used.

Tracking not updating?

Tracking information can take 24–48 hours to appear after dispatch, as the carrier scans your parcel into their system. If your tracking hasn't updated 5 business days after your dispatch notification, contact us and we'll investigate with the carrier on your behalf.

Lost or missing parcels

If your tracking shows a parcel as delivered but you haven't received it, or if your parcel appears lost in transit, contact us within 30 days of the expected delivery date. We'll lodge an enquiry with the carrier within 2 business days and keep you updated until it is resolved.

Contact

For any tracking or delivery enquiries, email us at info@endosupplyus.com or call +64 27 596 5051. Business hours: Monday–Friday, 9:00am–5:00pm Eastern Time (ET). Saturday–Sunday: closed.