Frequently asked questions
Quick answers on ordering, shipping, tracking and returns. Still stuck? Our team is one message away.
Ordering & shipping
How long does it take to process my order?
Your order is dispatched by the supplier holding that part within 1 to 3 business days of you placing it. Orders placed on a weekend or public holiday are processed the next business day.
How long does delivery take?
Orders typically arrive within 3 to 8 business days of being placed. That total includes the 1 to 3 business day dispatch window — it is not added on top of it. Delivery timeframes are estimates, not guarantees.
Do you provide tracking?
Yes — every order includes tracked shipping. Tracking details are emailed to you once your order has been dispatched.
Where are orders dispatched from?
Endo Supply US is a New Zealand registered business and we do not operate a warehouse. The parts we list are stocked and shipped by third-party suppliers located in the United States, and your order is sent to you directly from one of those suppliers. Orders ship tracked.
Will I pay sales tax or customs duties?
Prices are shown in US dollars and include any applicable tax. The price you see is the price you pay — nothing is added at checkout, and there are no import duties or customs charges.
Do you ship outside the USA?
Our USA website serves customers within the USA, delivered tracked to all 50 states. New Zealand riders: shop with us at endosupply.co.nz.
Payments
What payment methods do you accept?
The payment methods available to you are shown at checkout. Only the methods presented there can be used.
Returns & refunds
What is your return policy?
Refunds or replacements are available for faulty, damaged, or incorrectly supplied items in accordance with our Refund Policy and applicable consumer protection laws.
Can I return something if I change my mind?
Yes — within 14 days of delivery, provided the item is unused and in its original packaging. Return shipping for change-of-mind returns is at the customer's cost. Faulty or incorrectly supplied items are covered under applicable consumer protection laws.
Can I return an incorrect purchase?
Please check compatibility before ordering. Incorrect purchases may be returned within 14 days of delivery for an exchange, store credit or refund, provided the item is unused and in its original packaging. Return shipping for incorrect purchases is at the customer's cost.
How long do refunds take?
Once your return is received and inspected, approved refunds are processed to your original payment method, typically within 10 business days.
Parts & compatibility
How do I know if a part fits my bike?
Compatibility details are on each product listing where available. If you're unsure, email us your bike's make, model and year before you buy and we'll confirm fitment. A two-minute message saves a return.
Do you sell genuine or aftermarket parts?
We supply aftermarket replacement parts and OEM-style products. Each listing states what the part is.
Contact & support
How can I contact support?
Email us at info@endosupplyus.com — we answer most emails within 1 business day — or call +64 27 596 5051. Business hours: Monday–Friday, 9:00am–5:00pm Eastern Time (ET). Saturday–Sunday: closed.