Refund policy
At Endo Supply US we want you to be happy with every order. This policy explains your options if something is wrong with your order, and how change-of-mind returns work. It sits alongside your rights under United States consumer law and does not replace them.
Your rights under US law
Nothing in this policy limits or replaces any rights or remedies you may have under applicable federal and state consumer protection laws. Those rights apply automatically to goods we sell to consumers and cannot be contracted out of.
Faulty, damaged, or incorrectly supplied items
If a product arrives faulty, is damaged in transit, does not match its description, or is not the item you ordered, you are entitled to a remedy.
- Where a fault can be put right, we will repair the item, replace it, or refund it — once your claim is approved we act on it within 10 business days.
- Where the fault is serious or cannot be put right, you can choose between a refund or a replacement.
- We cover the cost of return shipping for any item that arrives faulty, damaged, or was supplied incorrectly.
Refunds for faulty items are made to your original payment method. If your order arrives faulty, damaged, or is not the item you ordered, contact us within 30 days of delivery. Include your order number, a short description of the problem, and clear photos of the item and its packaging — photos let us resolve most claims without sending anything back. We will review your claim and respond with next steps within 2 business days.
Change-of-mind returns
If you simply change your mind, we accept returns within 14 days of delivery, provided the item is:
- unused and in its original condition,
- in its original, undamaged packaging, and
- in resaleable condition.
Change-of-mind returns are a goodwill service we offer in addition to your legal rights, so the following conditions apply:
- You are responsible for return shipping. Please use a tracked service so the parcel can be traced.
- Please choose parts carefully. If you are unsure whether a part fits your motorcycle, email us your make, model and year before ordering and we will help confirm fitment.
Items that cannot be returned for change of mind include products that have been fitted, used or altered, and any item that is no longer in resaleable condition.
Incorrect purchases
If you ordered the wrong part — wrong vehicle, wrong variant, or something that turned out not to fit — send it back within 14 days of delivery and we will arrange an exchange, store credit or refund, provided it is unused and still in its original packaging. Return postage on these returns is at your cost.
What is not covered
We do not cover damage caused by incorrect installation, product misuse or modification, general wear and tear, damage occurring after installation, or custom-made and special-order items unless faulty. Warranty-related claims may require the part to have been fitted by a qualified mechanic.
How to start a return
Email info@endosupplyus.com with your order number and the reason for the return. We will confirm whether the item qualifies and send you return instructions, including the correct return address for that item and, where you are responsible for return shipping, what it will cost before you commit to sending anything. Please do not send an item back before you have those instructions - returns sent without them can be delayed or refused.
Refunds
Once we receive and inspect your return, we will let you know the outcome. Approved refunds are processed to your original payment method within 10 business days. Depending on your bank or card provider, it may take a little longer to appear on your statement. Exchanges are dispatched once the returned item has been received and approved.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact info@endosupplyus.com.
Contact us
If you have any questions about this policy, please get in touch:
Endo Supply US
Orry Campbell Coburn (sole trader), trading as Endo Supply US
NZBN: 9429053778222
Email: info@endosupplyus.com
Phone: +64 27 596 5051
Registered office: 8a Main Road, Governors Bay, Christchurch 8971, New Zealand
We are available Monday to Friday, 9:00am to 5:00pm Eastern Time (ET), and we answer most emails within 1 business day.
Last updated: 30 July 2026